Privacy Policy
Effective Date: 1/07/2026
At Veje, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, whether you order through our website, WhatsApp, or visit our store.
1. Information We Collect
When you use Veje, we may collect:
- Personal Info: Name, phone number, delivery address, email
- Order Info: Products ordered, delivery preferences, payment method
- Account Info: If you create an account (optional), we store login credentials
- Communications: WhatsApp messages or support chats
- Device Data: IP address, browser type, or device info (via website analytics)
2. How We Use Your Data
We use your information to:
- Process and deliver your orders
- Communicate with you about your orders, promotions, or delivery updates
- Run our loyalty and referral programs
- Improve your experience with personalized offers and recommendations
- • Analyze how our service is used to make it better
3. How We Protect Your Data
We use modern security tools and best practices to protect your data from unauthorized access, loss, or misuse. Your payment info is not stored on our servers and is processed securely through trusted third-party providers.
4. Sharing Your Information
We do not sell your information.
We may share it only with:
- Trusted delivery partners to fulfill your orders
- Payment processors to handle transactions
- Customer support tools to provide quick assistance
- Analytics services (like Google Analytics) to improve our platform
All third parties are required to respect your data and use it only for the services they provide for us.
5. Cookies & Analytics
Our website may use cookies to improve your browsing experience and analyze website traffic. You can choose to disable cookies in your browser settings.
6. Your Rights
You can request to:
- View the personal data we have about you
- Correct inaccurate info
- Delete your account or data (except when required for ongoing orders or legal compliance)
- • Opt out of promotional messages at any time
7. Data Storage
Your data is stored securely in accordance with Rwanda's data protection laws. We keep it only as long as needed to provide our services and fulfill our legal obligations.
8. Contact Us
If you have any questions or concerns about your data, please contact us at:
WhatsApp: +250798706797
Or visit our store at Remera, Kigali, Rwanda.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We'll notify you of any major changes on our website or via WhatsApp.