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Frequently Asked Questions

Discover everything you need to know about Veje — from how our fresh produce subscription works to delivery schedules, payment options, packaging returns, and more. Whether you're curious about skipping a week, earning loyalty points, or referring a friend, we’ve got answers to your most common questions.

Do you have a question?

About the Subscription

Orders & Packaging

Delivery

Payments

Refunds & Issues

Customer Support & Contact

Sustainability & Local Impact

Loyalty Program

Referral Program

Physical Store

Frequently Asked Questions

Do you have a question?

About the Subscription

How does Veje work?

What's included in a typical box?

Can I skip a delivery?

Can I pause or cancel my subscription?

Orders & Packaging

How do I place an order?

Can I order for someone else?

How is the produce packaged?

Can I return the packaging?

Delivery

When are deliveries made?

What if I miss my delivery?

Do you deliver outside Kigali?

Payments

What payment methods do you accept?

Can I pay after delivery?

Refunds & Issues

What is your refund policy?

What if I'm not happy with the quality?

Customer Support & Contact

How do I contact Veje?

When are you available?

Can I talk to a real person?

Sustainability & Local Impact

Where does Veje source produce from?

How do you reduce waste?

Loyalty Program

Do you have a loyalty program?

How do I earn Veje Points?

How do I check my points balance?

Can points expire?

Referral Program

Do you have a referral program?

How does the referral work?

How many friends can I invite?

Where do I find my referral link?

Physical Store

Do you have a physical store I can visit?

What are your shop opening hours?

Can I pick up my online order at the shop?

Can I walk in and buy without pre-ordering?

What payment methods are accepted in-store?

Can I subscribe to a box from the store?